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Call Center Representative Job Description

The TCPA regulates when and who telephone solicitors may call. Training is conducted online from the comfort of your own home. Your commitment to providing the best customer service will be important when representing the GH brand. Vacation and Holiday Pay is about it, to be honest with you. With any project, however, you will need to commit to a minimum of working consecutive hours each shift. Hi LaToya, thanks for stopping by! You will be asked to provide your hours of availability during the application process, as well as to confirm your availability with one of our Recruiters during the selection process.

When setting up a virtual call center to work from home as a customer service rep, telemarketer or tech support agent, you will most likely need your own home office equipment to get started.

Department of Labor Regulations

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Instead of working in a traditional call center environment, our Convergys Work At Home program hires customer service agents who work directly from home. We have three basic types of work for home positions; all are required to provide customer service support. While most independent agents choose to work from home, you can choose to work from any location that meets the requirements for the opportunity you select. Telephone and headset requirements Your work-from-home business will need a dedicated landline telephone that is separate from any home phone line you use for personal calls. Use this state by state list to find home call centers that operate in your state. If you are just starting out in your search for a call center job, read this article All About Call Center Work to learn about the types of call center work, pay structures and job opportunities available.