Pros The training seems to be very good and is paid, one really feels that they care about you and you get to know a lot of your co-workers on your team and your supervisor. Advice to Management Good business model. Cons There is virtually no leadership on the Frontier project. It was night in Ramadi, Iraq and Korey Evans and his unit were under attack. Also I had 4 team leads in 3 months that's ridiculous! Cons Company would not take responsibility for their faulty equipment.
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432 Employee Reviews
Just look at other companies as well so that you dont get behind on your bills waiting for Alpine Access to call or email you! After telling applicants that they have the skills that you are looking for, please have an immediate opening so that they can start the job in a timely fashion. Also, do not recommend that applicants purchase the equipment before offered the job because it is unfair in this economy to spend money when no specific job is offered to the applicant.
You work from home in your PJ's if you choose to, beats a commute and heels or a suit any day of the week. If you work hard and are fortunate enough to be on a growing program there is plenty of opportunity for advancement. Salary is definitely not as high as you would think it would be considering they don't have the overhead as a bricks and mortar call center. Benefits are very expensive and not phenomenal. Be quicker to move upper management out if they are not doing a great job.
Your response will be removed from the review — this cannot be undone. View All num of num Close Esc. Connect with our community. Get a free employer account to respond to reviews, see who is viewing your profile, and engage with your candidates. Follow Add a Review. See All Reviews See All Pros Work from home Xbox program was so much fun. Cons Company would not take responsibility for their faulty equipment.
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Found reviews matching the search See all reviews. If your shift is 9am to 4pm They change rules alot so its aggravating that one minute your quoting a rule and then next it is changed. Management was decent but ALL of them that I had went to other companies so Was this review helpful?
Alpine Access work from home. A typical day was taking orders for the vitamin shoppe program. I learned more about vitamins and supplements.
No communication from management and no advancement. Enjoyable was taking orders for vitamins and supplements. Worked at home, trained at home. Overall Sykes is a good. Individual training runs from great to bad depending on who is doing the training.. Good company culture, friendly. Sykes expects you to produce results. Brief and very weak call center wrought with errors.
Absolutely no training or interaction with a capable leader. It was no surprise they were bought out and I was out of a job. The company video is completely different than the managers. The managers need far better training and much stricter oversight. If the companies, such as Wal-Mart, could hear some of the things being said during training, they would be horrified! Cons Long shift hours, very specific with the kind of Internet service they use.
Flag as Inappropriate Flag as Inappropriate. Pros The only traffic you will run into is maybe tripping on some laundry or kids toys on the way to the computer. Cons scheduling was terrible, call expectations were unrealistic, management was under trained and dramatic.
Advice to Management Empathy goes a long way. Pros Ability to work from home. Cons No security re: Pros There are absolutely no pros to working for Frontier. Cons There is virtually no leadership on the Frontier project. Pros We had access a group chat with teammates and supervisor there for support.
Cons When i had problems staying logged into their system i made every change to my home setup that i could to try to fix it, and they still blamed the issues on my end and refused to pay me for the time that i was not logged in. Pros The training seems to be very good and is paid, one really feels that they care about you and you get to know a lot of your co-workers on your team and your supervisor.
Cons Once the work starts, that connection is lost, it becomes very much 'every person for themselves' and it is all rush, rush, rush. Advice to Management Please advise your applicants that if they do not have a lot of previous experience in call centers that your company will not help them get up to speed, it can feel like being thrown in a lions den and that can be very unpleasant for those of us who pride ourselves on excellent work and customer service.
Pros You can schedule your day to work when you have the time. Cons Dealt with phone calls from scammers or people trying to use stolen credit cards.
Advice to Management Good business model. Pros Save on gas , wardrobe, parking, and eating out for lunch. Cons New scheduling system doesn't offer much flexibility.
Pros Pay was always on time. Advice to Management While working here, I was a top performer, however, our management had a very high turnover and that makes us top performers have to take on much more than we are paid for. Pros It was work from home job, provided their own equipment, good pay.
Cons Had to learn how to troubleshooting consoles,remeber alot of passwords and credentials. Advice to Management My management team was very nice and helpful.
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Alpine Access reviews. A free inside look at company reviews and salaries posted anonymously by employees. "Work from home as CS agent for large companies" (in reviews) "work from home, set schedule, great pay plus benefits, advancement opportunities and raises" (in 6 reviews) Alpine Access CCP (16) Work At Home Customer Care /5(). I worked for Alpine Access for two years. They kept changing procedures and expecting you to get it in a week if not you got a warning, the only benefit you have working for this company is the work from home part, but if it's only your main source of money it's not worth it, /5(). Please note that Alpine Access participates in E-Verify and work eligibility status is confirmed through the Social Security Administration and the Department of Homeland Security.” Cons Of course there are some cons since no work at home-based opportunity is without flaws.