They care more about your getting on and off the phone with someone quickly than providing good customer service. Be advised, unauthorized parties may use the name of SYKES in an attempt to solicit fees or information from potential job seekers. We had access a group chat with teammates and supervisor there for support. A typical workday at Alpine Access begins around 4pm until midnight but the start times depend on the assigned program. Assessments — The assessments are designed to understand your capabilities and skills.
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Reviews by Job Title
For me to work at a place of employment there needs to structure and I need to know who to report to if I have any questions about my role. I would not recommend this job to my worst enemy. We had access a group chat with teammates and supervisor there for support.
And the training was efficient. When i had problems staying logged into their system i made every change to my home setup that i could to try to fix it, and they still blamed the issues on my end and refused to pay me for the time that i was not logged in. The training seems to be very good and is paid, one really feels that they care about you and you get to know a lot of your co-workers on your team and your supervisor.
Once the work starts, that connection is lost, it becomes very much 'every person for themselves' and it is all rush, rush, rush. They care more about your getting on and off the phone with someone quickly than providing good customer service.
Please advise your applicants that if they do not have a lot of previous experience in call centers that your company will not help them get up to speed, it can feel like being thrown in a lions den and that can be very unpleasant for those of us who pride ourselves on excellent work and customer service.
You can schedule your day to work when you have the time. Early morning or late evening hours. Dealt with phone calls from scammers or people trying to use stolen credit cards.
Not much upper mobility for the part timers. Save on gas , wardrobe, parking, and eating out for lunch. Several programs to choose from. New scheduling system doesn't offer much flexibility.
Remote work environment has glitches. Pay was always on time. Flexibility with time off except for a blackout. Set schedule within your available shift window. Pay gets capped at your starting wage. Smaller clients leave very little room for actual advancement despite taking on all the duties of your team lead.
While working here, I was a top performer, however, our management had a very high turnover and that makes us top performers have to take on much more than we are paid for. A few of us requested a pay increase and we were told that we were already maxed out.
I gave notice a few weeks later. Cons Long shift hours, very specific with the kind of Internet service they use.
Alpine Access Have you worked here? Application I applied online. Interview Questions They said "Time for Certification" and never told us what that was. Never told us there would be one either. Management was decent but ALL of them that I had went to other companies so Was this review helpful?
Alpine Access work from home. A typical day was taking orders for the vitamin shoppe program. I learned more about vitamins and supplements. No communication from management and no advancement.
Enjoyable was taking orders for vitamins and supplements. Worked at home, trained at home. Overall Sykes is a good. Individual training runs from great to bad depending on who is doing the training.. Good company culture, friendly. Sykes expects you to produce results. Brief and very weak call center wrought with errors. Absolutely no training or interaction with a capable leader.
It was no surprise they were bought out and I was out of a job. The company video is completely different than the managers. The managers need far better training and much stricter oversight. If the companies, such as Wal-Mart, could hear some of the things being said during training, they would be horrified! I worked for Alpine Access for two years. They kept changing procedures and expecting you to get it in a week if not you got a warning, the only benefit you have working for this company is the work from home part, but if it's only your main source of money it's not worth it, they do not give you raises, advancement to grow etc.
Relaxing work from home experience. A typical workday at Alpine Access begins around 4pm until midnight but the start times depend on the assigned program. Training consisted of three weeks in an Abode virtual classroom followed call shadowing. Managers and senior CSRs are a valuable resource for information.
In addition, there is room for advancement.
Alpine Access Overview
I worked for Alpine Access for two years. They kept changing procedures and expecting you to get it in a week if not you got a warning, the only benefit you have working for this company is the work from home part, but if it's only your main source of money it's not worth it, they do not give you raises, advancement to grow etc/5(). Most of the work-at-home jobs available at SYKES Home are for call center agents. However, there are a few corporate jobs, often training related, that are available. Most of the positions available are full-time, but there are some part-time opportunities. As work from home jobs go, Alpine Access is a legitimate outfit and you could do far worse than joining their work force of customer care professionals. However, it’s not going to make you rich and your earnings are capped by the amount of hours you can work a day – at least initially.