Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with Wells Fargo. For the past three months, I have received the highest ranking for overall customer satisfaction. What has been far worse in my opinion is the way the bank Wells Fargo handled this whole sordid affair both during, as well as after the fact. Think about something you accomplished through hard work and dedication. The Company operates in three segments: To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. I'll use a calculator when necessary, and ask for help if I am unsure of my own accuracy.
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View More Recent Featured Reports. We Need Your Help! Tue, August 12, Updated: Wed, February 04, Reported By: Wells Fargo Financial made me go on maternity leave when I was 6 months pregnant, demoted me and transfered me. Numerous violations of Several federal laws. Reputation Management Corporate Advocacy Program This is the best way to manage and repair your business reputation.
Show customers why they should trust your business over your competitors Add Rebuttal to this Report. In January of I found out that I was pregnant with twins and I was given a due date of September 22nd, On February 12, District Manager quized me on my ability to manage while I was pregnant and asked me questions as to weather I would consider a demotion or a transfer.
I became very upset and refused to leave my position. In May of I was named 1 of 12 top producing managers in the region and was awarded by attending a conference in Boston. My district manager asked me if I could even go. We went to lunch at the Olive Garden. Regional manager was quizing me on how I was feeling and how it was going to be hard for me to manage with twins.
I disagreed and told him that I was doing fine and that I had everything planned out. Regional Manager stated, "Renae it is unlikely that you will be able to manage and work the hours that you need to work after having twins'. I responded that I would do what ever it took. Regional manager Vice President stated, Renae you need to consider your options. I began crying and left to the bathroom to cry hysterically while I fell to the floor.
I instantly felt balls of sickness form in my stomach. I gathered myself went back out to my table where regional manager was and we left to go back to my branch. On June 13, Regional manager Vice presedent called me at my branch at work at He asked if I had considered my options.
Feeling like I had no choice I said that I would take transfer to twin falls, if Wells Fargo Financial bought my house out. He told me I need to send him a email stating that I wanted to transfer.
I got off the phone and was crying I immediately called my husband. My husband was very upset. I told him that this was my boss's boss..
I told me husband I didn't have a choice. Regional Manager called me and told me that I needed to send the email right away since I hadn't and that he would wait on the phone while I sent it. I sent the following email word for word. Email sent June 14, "I would be willing to consider a transfer to Twin Falls, Idaho as an assitant manager.
However, the only way I would be able to even consider this transfer would be if I was compensated with the full managers moving package. I would like to work as a manager in Grand Junction, CO until I go on maternity leave but would be willing to consider other options. Please let me know you thoughts. On June 19, Regional manager called me at my office. He said that Wells Fargo Financial would pay for my move but that they would not buy my house.
I told him that I didn't want to transfer anyways and that I couldn't do it financial or physically with out the buy out of my home. Regional manager stated, You need to make it work. Then he siad, "The end of June is the end of the 2nd quarter and I need to get a new manager into that branch, I need you to make your transfer effective as of June 29, " I responded He then said, "You will need to go on maternity leave".
The conversation was ened. On June 22, I called my boss district manager. Please I will do what ever it takes to continue to be successful as a manager after the birth of my babies. Trying not to cry I ended the conversation. So I was forced to leave on June 29, I advised my doctor that I had to move to Twin Falls, Idaho to be my house and start work that monday. My doctor advised me not to go and that if Wells Fargo Financial would allow me to work here that for the sake of my babies that I needed to apply for maternity leave.
I was approved for maternity leave because of my high risk pregnancy. I had no complication prior to June 29, I began packing and boxing my house. On July 19, I had to go to the emergency room because I started labor. On July 20, my husband and I traveled to Idaho to get a house I was in the hospital again and put on bed rest. I delivered my babies at 33 weeks. They were in the NICU for 16 days.
My babies barely passed their car seat test and we had to travel back to Colorado. I was their for 3 weeks and I had to leave my husband with my two 5lb babies and go to Twin Falls, Idaho back to my demoted position. I started back to work with the attitude that I would show those jerks what I could do with twins.
I was out performed every other employee in the Region from October - December and won a position to go to Lake Tahoe in January of I started counseling in October for my Depression. In November I went to the doctor for medicine to deal with the depression of losing my job because I became pregnant.
In January of I hit rock bottom. I told my boss that I never wanted to transfer and that I gave up everything to have my babies. My manager advised that I get immediate help and that I take some time to get better. In January of I started to research Sex and Pregnancy discrimination.
I found that Wells Fargo Financial had done so many things to me that was against the law. I requested for my personal file and was forced to give a reason. So it was on I was put on administrative leave.
I was threatened that if my performance slipped that i would be terminated We went to mediation and Wells Fargo Financial.. Renae had employee issues.. Renae told me that she was in too large of a branch Renae told me that moving to Idaho was a good move for her family I never had any employee issues Why wasn't I ever notified that I had employee issues.
I replied that no one would ever say that they were in too large of a branch. A large branch only results in larger bonuses and faster promotions. I told them I was working hard to move up and become a district manger. I told them that they told me I was in the largest and best branch in the region. Parental and Critical Caregiving Leaves These paid leaves provide you with time away from work to help you care for the ones you love.
Wells Fargo provides up to 16 weeks of paid parental leave for a primary caregiver and up to four weeks for a parent who is not the primary caregiver to care for a new child following birth or adoption. In addition, one regularly scheduled workweek per year of paid critical caregiving leave is available to care for a spouse, partner, parent, or child with a certified serious health condition.
Additionally, team members are eligible for up to five days per calendar year of in-home, back-up adult care for yourself, your elderly parents or parents-in-law, an ill spouse or partner, or a child who is age 18 or older. Additionally, Wells Fargo may make a discretionary profit sharing contribution to your k Plan account based on company performance.
Commuter benefits Save money when you pay for mass transit or parking on a pre-tax basis. Scholarships for dependent children Several scholarships are offered to children of team members every year. Careers for Military Veterans We are committed to hiring and retaining military veterans, veterans with disabilities, and active military personnel.
Lead Teller Phoenix, AZ. Senior Auditor Phoenix, AZ. Think about something you accomplished through hard work and dedication. I worked hard to partner with my peers in learning how their roles contributed to the whole organizational flow. I set a goal to become head teller within the first five years of working in this industry.
I hope to continue that career path with Wells Fargo and am excited for the opportunity to do so. I achieved this in just four years, through spending a lot of time in online studies, between working as a bank teller.
I am very proud of the discipline and dedication I was able to put towards this goal. The interviewer wants to be assured that you have done your research on Wells Fargo. Review their website to find out more about their products and services. As a customer of Wells Fargo, I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in Wells Fargo values is evident.
Your organization is genuine and has an interest far beyond the bottom line. Due to the competition within the banking industry, Wells Fargo strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.
I like to read financial blogs to stay on the cutting edge of latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow Wells Fargo on Twitter and keep abreast of relative headlines. I also listen to a few investment-related podcasts on a weekly basis.
I understand the importance of staying on top of the latest trends and news in the banking industry. In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy.
Wells Fargo wants to hear about a situation where you used your customer service skills to handle an angry customer. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off.
I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension. Usually, people want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security.
Wells Fargo makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company. I found the mobile app extremely user-friendly, and I like the new features that help customers save money. Your employee reviews are strong, and I understand that you spend a lot of time with community outreach programs.
Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Wells Fargo wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first.
Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at Wells Fargo.
Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at Wells Fargo and advise clients on important financial decisions.
They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with Wells Fargo because you are customer service focused while also needing employees who understand banking related concepts and calculations. The Company provides retail, commercial and corporate banking services through banking stores located in 39 states and the District of Columbia.
It provides other financial services, through subsidiaries engaged in various businesses, principally wholesale banking, mortgage banking, consumer finance, equipment leasing, agricultural finance, commercial finance, securities brokerage and investment banking, insurance agency and brokerage services, computer and data processing services, trust services, investment advisory services, mortgage-backed securities servicing and venture capital investment.
The Company operates in three segments: As of December 31, , the Company provided banking, insurance, investments, mortgage and consumer finance from more than 10, stores under various types of ownership and leasehold agreements.
Wells Fargo Interview Questions. Question 1 of Tell me about your experience in the banking industry. Want to see the answers? Upgrade to view Answers. How to Answer Share details of your banking experience to show Wells Fargo you have what it takes to be successful in the field! Question 2 of Where do you see yourself in five years? How to Answer If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years.
Wells Fargo wants to see that you think about the future and that you are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals. Answer Example "I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program.
I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set. Answer Example "Being in a leadership role is important to me, so I plan to be working in a management based position at Wells Fargo in the future.
I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic. More professional answers available after the upgrade. Question 3 of Tell me about a time when you showed integrity in your work. How to Answer Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable.
Give an example that shows how you have demonstrated these qualities in the past. Answer Example "In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the four years that I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word. Answer Example "I show integrity in my work in everything that I do. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass.
Question 4 of How do you define success? How to Answer Think about your personal definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with Wells Fargo. Answer Example "I define success through my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek.
Answer Example "For me, success is achieved when I can be proud of what I have accomplished in the day, and can also be proud of the attitude that I kept while meeting those accomplishments. Question 5 of Tell me about your favorite manager. What did you enjoy most about working with them?
How to Answer Wells Fargo wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. Question 6 of How do you respond to problems that require a quick solution?
How to Answer You may experience a variety of issues related to customers or technical issues while working in the banking industry. Question 7 of What interests you about this position? How to Answer The interviewer at Wells Fargo wants to learn more about how your educational or professional background led you to apply for this position.
Question 8 of Describe a difficult problem and how you approached it.
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